This policy covers paid Kshan plans (Basic and Pro) sold by Psycodex LLP. Payments are processed by our merchant of record, Dodo Payments, which appears on your card or bank statement and issues refunds on our behalf.
Try before you pay
Every new account starts with a 14-day Pro trial. No card is required and nothing is charged when the trial ends; your account simply moves to the Free plan. You can keep using Kshan on the Free plan for as long as you like.
Cancelling a subscription
You can cancel at any time from the billing link in your Kshan account or by emailing abhishek@psycodex.com. Cancellation stops future charges. Your paid features stay active until the end of the period you have already paid for, and your account then moves to the Free plan. Your tracking history is not deleted when you cancel.
Refunds
- First purchase: if a paid plan is not what you expected, email us within 14 days of your first payment and we will refund it in full, no questions asked.
- Renewals: renewal charges are not refunded once the new period has started, because we send a reminder before the renewal date and you can cancel at any time before it. If you cancel within 48 hours of an unintended renewal and have not used paid features in that period, we will refund it.
- Annual plans: the 14-day first-purchase refund applies. After that, an annual plan can be cancelled but the remaining months are not refunded.
- Duplicate or mistaken charges, and billing errors are always refunded in full.
- Outages: if a paid feature was unavailable for more than three consecutive days because of a fault on our side, ask us for a pro-rata credit or refund.
Refunds go back to the original payment method through Dodo Payments and usually appear within 5 to 10 business days, depending on your bank.
Consumers in the EU, UK and other jurisdictions
Where consumer law gives you a right of withdrawal or refund that is wider than this policy (for example the 14-day withdrawal right for EU and UK consumers), that law applies and this policy does not reduce it.
Chargebacks
Please contact us before raising a dispute with your bank; we resolve almost every refund request within one business day. Accounts with a chargeback that was not first raised with us may be moved to the Free plan while the dispute is reviewed.
Changes
We may update this policy. The date at the top shows the current version, and material changes are announced in the app or by email before they take effect.